Shipping Details
At LuxScents, we strive to provide a seamless and reliable shipping experience. Below, you’ll find all the details regarding our shipping policies, delivery options, and timelines.
1. Shipping Options & Rates
We offer a variety of shipping options to meet your needs:
- Standard Shipping: 5–7 business days.
- Flat rate: $10 (Free for orders over $100).
- Express Shipping: 2–3 business days.
- Flat rate: $25.
- Overnight Shipping: 1 business day.
- Flat rate: $45.
Shipping times are estimated and may vary based on your location.
2. Processing Time
- All orders are processed within 1–2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
3. International Shipping
- We ship worldwide! Shipping rates and delivery times vary by country.
- International customers are responsible for any customs duties, taxes, or fees required by their local government.
- Delivery times for international orders typically range from 7–21 business days.
4. Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
- You can track your order directly on our website under the Order Tracking section.
5. Shipping Restrictions
- We cannot ship to P.O. Boxes or APO/FPO addresses at this time.
- Certain products may be restricted in some countries due to customs regulations.
6. Lost or Delayed Shipments
If your order is delayed or lost during transit, please contact our customer service team at support@luxscents.net or call us at +1989-333-1596. We will work with the carrier to resolve the issue promptly.
7. Damaged Items
We carefully pack each item to ensure it arrives in perfect condition. However, if your order arrives damaged:
- Please take photos of the damaged items and packaging.
- Contact us within 48 hours of delivery at support@luxscents.net with your order details.
- We will replace or refund the damaged items as quickly as possible.
8. Returns and Exchanges
For details on returning or exchanging items, please visit our Returns & Refunds page.
Questions?
If you have any additional questions about shipping, feel free to reach out to our team at support@luxscents.net. We’re here to help!